Unique Design B.V. - Internet provider outage: websites and services may be unreachable – Incident details

Fusix - Network carrier experiencing major outage

Internet provider outage: websites and services may be unreachable

Identified
Major outage
Started about 8 hours ago

Affected

Eurofiber Cloud Infra - Waalwijk, NL

Major outage from 1:47 PM to 1:55 PM, Operational from 1:55 PM to 1:56 PM, Major outage from 1:56 PM to 12:00 AM

Fusix - Network carrier

Major outage from 1:47 PM to 1:55 PM, Operational from 1:55 PM to 1:56 PM, Major outage from 1:56 PM to 12:00 AM

Updates
  • Update
    UTC
    Update

    While excavating the damaged section, the contractor found more damage to the cable than initially expected. Part of the cable now needs to be replaced, which requires additional materials to be brought to the site. As a result, the preparatory work will take longer.

    There is still no estimated time of recovery yet. We realise this outage is taking a long time and we apologise for the impact on your business.

    All our servers are running normally and no data is at risk. We will post an update as soon as the connection is restored, and otherwise by 01:00 CEST at the latest.

  • Update
    UTC
    Update

    The outage is still ongoing. Repairs to the damaged cables in the Rotterdam area are in progress, but Fusix has not yet provided an estimated time of recovery. We are in contact with their network operations team and are monitoring the situation closely.

    All our servers are running normally and no data is at risk. We will post another update as soon as we have more information, and at the latest by 03:00 CEST.

  • Update
    UTC
    Update

    Fusix has identified the cause: extensive damage to fibre cables in the Rotterdam area, which carry the connection to our data centre. A contractor is on the way to start repairs.

    There is no estimated time of recovery yet. Given the extent of the damage, Fusix does not expect the repair to be completed before this evening. We realise this has a significant impact and apologise for the disruption.

    All our servers are running normally and no data is at risk. We will post an update as soon as repairs are under way or there is a more concrete timeline.

  • Update
    UTC
    Update

    Fusix has confirmed that the outage is caused by a fault in their core network in Amsterdam, affecting multiple data centre locations in the Netherlands, including ours. This is not an issue with our own servers or network: all systems are running normally and no data is at risk.

    Fusix engineers are currently investigating. We are in contact with them and will post an update as soon as we know more.

  • Update
    UTC
    Update

    Fusix has identified the cause of the outage and is working on a fix. We are monitoring the situation closely and will report here once the connection is stable again.

  • Identified
    UTC
    Identified

    Since 15:47 CEST we are experiencing an outage at Fusix, the provider of our data centre’s internet connectivity. As a result, websites and services hosted by Unique Design may be slow or unreachable.

    No data is at risk: all servers are running normally, only the external connection is disrupted. We are in direct contact with Fusix and working on a resolution. We will post an update here as soon as we know more.