Affected Components: Eurofiber Cloud Infra power network

Dec 1, 08:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Affected Components: Eurofiber Cloud Infra power network

Nov 10, 08:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Affected Components: Eurofiber Cloud Infra power network

Oct 7, 07:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Affected Components: Eurofiber Cloud Infra power network

Sep 3, 07:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Affected Components: Eurofiber Cloud Infra power network

Aug 10, 07:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Affected Components: Eurofiber Cloud Infra power network

Jul 8, 07:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Affected Components: Eurofiber Cloud Infra power network

Jun 11, 14:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Affected Components: Eurofiber Cloud Infra power network

May 8, 14:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Duration: 1 hour

Affected Components: Eurofiber Cloud Infra power network

Apr 8, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 8, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 8, 14:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Duration: 30 minutes

Affected Components: Fusix - Network carrier

Mar 26, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 26, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 26, 22:00:00 GMT+0
Identified - Our network carrier Fusix Networks will carry out scheduled maintenance on part of the dark fiber connection between euNetworks in Amsterdam and the EFCI Nedzone and Brabant data centers. This maintenance is scheduled from Thursday 26 February 2026 at 23:00 CET until Friday 27 February 2026 at 02:00 CET. During this window, redundancy on one of our upstream paths may be temporarily unavailable. BGP sessions to the euNetworks core router may briefly go down, virtual leased line circuits traversing that path may be interrupted, and VRRP may temporarily switch to the backup core router in NIKHEF Amsterdam. The expected work duration is no more than 30 minutes within the maintenance window. Because this connection is set up redundantly, we do not expect a full outage for affected services, but there may be a temporary loss of redundancy. No action is required on your side..

Duration: 3 hours

Affected Components: Fusix - Network carrier

Mar 26, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 25, 22:00:00 GMT+0
Identified - Our network carrier Fusix Networks will carry out scheduled maintenance on part of the dark fiber connection between euNetworks in Amsterdam and the EFCI Rotterdam, Nedzone, and Brabant data centers. This maintenance is scheduled from Wednesday 25 February 2026 at 23:00 CET until Thursday 26 February 2026 at 02:00 CET. During this window, one of our redundant upstream routes may be temporarily affected. BGP sessions to the euNetworks core router may briefly go down, virtual leased line circuits on that path may be interrupted, and VRRP may temporarily fail over to the backup core router in NIKHEF Amsterdam. The expected work duration is no more than 30 minutes within the maintenance window. Because the infrastructure is redundantly connected, we do not expect a full service interruption, but there may be a temporary loss of redundancy. No action is required on your side..

Mar 25, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 29 minutes

Affected Components: Unique Design network infrastructure, Fusix - Network carrier

Feb 26, 22:53:38 GMT+0
Monitoring - Our networking partner Fusix Networks are currently experiencing an outage which is affecting us, we are monitoring this situation to make sure nothing is affected when Fusix outage is over..

Feb 26, 23:22:47 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 30 minutes

Affected Components: Unique Design network infrastructure

Feb 13, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 12, 21:00:00 GMT+0
Identified - Tonight, Thursday, February 12, starting at 22:00 (Netherlands time, CET), we will perform emergency maintenance on all machines to update hardware and software components. This way we can upgrade kernels and stability of our systems. During this window we will run multiple tests and staged procedures to keep downtime as low as possible. We expect minimal disruption, but in the worst case we will keep any downtime limited to no later than 05:00 (CET) on Friday, February 13..

Feb 12, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 5 hours and 15 minutes

Affected Components: Unique Design network infrastructure, External backup (NAS) - Tilburg, NL

Dec 20, 22:45:00 GMT+0
Identified - We will be performing hardware maintenance to improve overall stability and performance. During this timeframe, we will also connect new external systems to increase control and flexibility. We do not expect downtime, but redundancy may be limited until the maintenance is completed..

Dec 20, 22:45:01 GMT+0
Identified - Maintenance is now in progress.

Dec 21, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 17 minutes

Affected Components: Fusix - Network carrier

Dec 18, 10:23:59 GMT+0
Investigating - We are currently seeing network instability at our carrier Fusix, which may result in inconsistent uptime across services. At this moment we have not received any detailed updates from Fusix yet, so the exact cause is still unclear. The issue appears to be global at the carrier level and is likely related to their core network or main routing infrastructure. Their team is actively working on resolving the situation. We will share updates as soon as more information becomes available..

Dec 18, 10:59:01 GMT+0
Monitoring - It appears that the Fusix nameservers are temporarily having issues. This can cause domains to become unreachable or behave inconsistently. To mitigate this, we are in the process of switching affected domains to Google and Cloudflare nameservers. This should restore stability while Fusix works on resolving the underlying issue. We will continue to monitor the situation and share further updates if needed..

Dec 18, 11:40:39 GMT+0
Resolved - All servers have been updated and are now fully operational. As a preventive measure, Cloudflare nameservers are configured as a backup to improve resilience and reduce the impact of similar issues in the future. We will keep monitoring closely, but services should be stable again..

Duration: 30 minutes

Affected Components: , Eurofiber Cloud Infra power network, Eurofiber Cloud Infra - Waalwijk, NL →

Dec 1, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 1, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 1, 09:00:00 GMT+0
Identified - Eurofiber will conduct its annual Black Building Test at the Waalwijk datacenter on Monday, 1 December 2025\. During this test, all power systems are intentionally switched off to verify backup and redundancy performance. No service interruptions are expected..

Duration: 41 minutes

Affected Components: Third Party: Cloudflare → Europe → Amsterdam, Netherlands - (AMS)

Nov 18, 14:40:13 GMT+0
Identified - Cloudflare is currently experiencing a global outage causing some websites using Cloudflare proxies to be slow or temporarily unavailable. Our servers, network connections and services are operating normally. The issue is outside our infrastructure, so there is no action we can take at this time. We will share updates as Cloudflare provides more information. \-- Cloudflare is currently experiencing a global outage causing some websites using Cloudflare proxies to be slow or temporarily unavailable. Our servers, network connections and services are operating normally. The issue is outside our infrastructure, so there is no action we can take at this time. We will share updates as Cloudflare provides more information..

Nov 18, 14:42:43 GMT+0
Monitoring - Cloudflare appears to have implemented a fix. We have not yet received an official update yet, but we are seeing services and websites gradually coming back online. Since we cannot confirm that this is a permanent resolution, we will continue to closely monitor the situation. We will share another update as soon as more information becomes available. \-- Cloudflare lijkt een oplossing te hebben geïmplementeerd. We hebben nog geen officiële update ontvangen, maar we zien dat onze diensten en diverse websites geleidelijk weer beschikbaar komen. Omdat we nog niet kunnen bevestigen dat dit een definitieve oplossing is, blijven we de situatie extra monitoren om de continuïteit te waarborgen..

Nov 18, 15:21:14 GMT+0
Resolved - Cloudflare has implemented a fix and believes the incident is now resolved. They continue to monitor the situation to ensure all services are fully restored. Some users may still experience issues logging in or using the Cloudflare dashboard. We will keep monitoring and share another update once everything is confirmed to be fully stable. \-- Cloudflare heeft een oplossing doorgevoerd en geeft aan dat het incident vermoedelijk is verholpen. Ze blijven de situatie monitoren om zeker te zijn dat alle diensten weer normaal werken. Sommige gebruikers kunnen nog problemen ervaren met inloggen of het gebruik van het Cloudflare dashboard. .

Duration: 7 hours and 47 minutes

Affected Components: Fusix - Network carrier

Nov 14, 23:48:00 GMT+0
Identified - At 00:48 (Saturday 15th November) a dark fiber link between Amsterdam and the regional datacenters (Waalwijk, Steenbergen and Rotterdam) failed. This route is part of the connection we are using in our network. Our carrier Fusix has confirmed that this was unplanned maintenance and they and their customers not have been notified. Fusix has opened a case with their dark fiber provider and are waiting for an official update. As soon as Fusix shares new information, we will pass it on right away..

Nov 15, 03:40:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 15, 07:34:47 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours

Affected Components: Unique Design network infrastructure

May 9, 11:49:33 GMT+0
Resolved - This incident has been resolved..

May 9, 05:49:10 GMT+0
Identified - We are currently experiencing an outage on two of our servers (02 and 03). Our team is actively investigating the issue to restore full functionality as soon as possible..

May 9, 05:58:13 GMT+0
Monitoring - The outage was caused by network issues following last night’s maintenance. We’ve applied fixes and all affected servers are now back online. We’re proactively monitoring the situation to identify the root cause and ensure stability..

Duration: 6 hours

Affected Components: Fusix - Network carrier

May 8, 22:00:00 GMT+0
Identified - Fusix will perform maintenance on a dark fiber link between their locations in Waalwijk and Steenbergen. During this window, BGP sessions with one core router will go down and certain Layer 2 circuits will be unavailable. Traffic will automatically reroute via the second core router. Redundant connections will remain online. One of our services will temporarily lose redundancy, but we do not expect any disruption..

May 8, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 9, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 37 minutes

Mar 21, 09:47:20 GMT+0
Resolved - We’ve just received confirmation that SMTP services are fully operational again. The queued emails are now being processed gradually over the coming hours to ensure a smooth and graceful warm-up of the SMTP service, without any negative impact. We’ve identified the root cause of the issue and have contacted the affected customers directly..

Mar 21, 12:36:37 GMT+0
Monitoring - We’re currently experiencing issues with our SMTP relay. We’re waiting on Sendgrid to release and send all queued emails..

Mar 21, 12:52:39 GMT+0
Resolved - We’ve just received confirmation that SMTP services are fully operational again. The queued emails are processed without any negative impact. Have a nice weekend!.

Mar 21, 09:16:04 GMT+0
Identified - We’re currently experiencing issues with our SMTP relay, causing emails to be queued instead of sent immediately. Please note that no data is lost—emails in transit will still be delivered once the issue is resolved. Sendgrid is actively working on implementing the solution..

Duration: 1 minute

Affected Components: Unique Design network infrastructure

Mar 5, 19:30:01 GMT+0
Completed - Maintenance is now in progress.

Mar 5, 19:30:00 GMT+0
Completed - We are migrating all **deprecated IPs** to new ones on the host. During this process, the server may be temporarily unavailable for up to **1-2 hours**. This will **not affect any DNS solutions**, except for the clients we have notified in advance. We appreciate your patience and will work to minimize downtime. Thank you for your understanding! 🚀.

Duration: 8 hours and 16 minutes

Affected Components: Eurofiber Cloud Infra power network

Feb 3, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 3, 06:00:00 GMT+0
Identified - On February 3, 2025, our partner Eurofiber Cloud Infra will perform scheduled firmware updates on the UPS (Uninterruptible power supply) installation in Data Room 1, Waalwijk. The maintenance will take place between 7:00 and 17:00 CEST. While no disruptions are expected, there is a minimal risk of impact on the A-feed and B-feed availability. For questions please contact us at support@unique-design.nl..

Feb 3, 14:16:12 GMT+0
Completed - The scheduled UPS firmware update at the Waalwijk DC on February 3, 2025, has been successfully completed. The Technical Ops Team wishes you a great week ahead!.

Duration: 1 hour and 30 minutes

Affected Components: Unique Design network infrastructure

Jan 24, 20:00:00 GMT+0
Identified - We will be updating and migrating the Plesk control panels on all servers to the latest versions. This upgrade introduces support for PHP 8.4, enhanced mail service security and access to Atomic rulesets for ModSecurity. There will be no downtime expected..

Jan 24, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 24, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: Fusix - Network carrier

Jan 23, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 23, 23:00:00 GMT+0
Identified - Our partner Fusix Networks will perform maintenance on the dark fiber connections between midnight (00:00) and 06:00 on January 24, 2025, to minimize downtime risks. Some BGP sessions and VLL circuits via their NIKHEF core router will be temporarily down. Connections remain operational via redundancy..

Jan 24, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours and 53 minutes

Affected Components: Unique Design network infrastructure

Dec 5, 06:30:00 GMT+0
Investigating - We are currently investigating this incident..

Dec 5, 08:56:08 GMT+0
Identified - We have identified the issue and are working on a stable solution. Therefor its our priority to resolve this matter as soon as possible..

Dec 5, 11:38:16 GMT+0
Monitoring - A quick fix has been implemented to mitigate the problem and bring services back online. The situation is being closely monitored by us to detect any recurrence of the error. **Next:** Scheduled maintenance will be planned soon to address and solve the root cause and ensure long-term stability..

Dec 5, 13:23:28 GMT+0
Resolved - The incident has been resolved, and all services are functioning as expected. To ensure long-term stability, we will proceed with the scheduled maintenance previously communicated via email..

Duration: 1 hour and 52 minutes

Affected Components: Eurofiber Cloud Infra power network

Dec 2, 09:00:00 GMT+0
Identified - During this test, power from the transformer will be temporarily disconnected. The generator sets will start up and take over the power supply, ensuring continuous operation of the data center. The UPS systems are in place to bridge any brief interruptions as power transitions to the generators. Due to the switching involved, there is a minimal risk of a short interruption on the primary power feed during the process. However, past tests have shown this to be highly unlikely. Our UPS systems will cover any brief interruptions, ensuring there is no impact on your rack..

Dec 2, 10:51:36 GMT+0
Completed - The yearly black building test is successfully performed and closed..

Dec 2, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 19 minutes

Affected Components: Unique Design network infrastructure

Nov 21, 07:41:20 GMT+0
Identified - We have identified the issue and are working on a solution..

Nov 21, 09:16:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 21, 10:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 59 minutes

Affected Components: Unique Design network infrastructure, Fusix - Network carrier

Nov 7, 04:01:00 GMT+0
Identified - Our network partner Fusix Networks is performing a scheduled software update on the core router in NIKHEF (Amsterdam) on 7 November 2024, between 00:01 and 04:00 CEST. During this time, connections will shift to their backup router in euNetworks (Amsterdam), some services may experience a temporary loss of redundancy. The maintenance is expected to last no longer than 30 minutes, with minimal disruption anticipated..

Nov 7, 04:01:01 GMT+0
Identified - Maintenance is now in progress.

Nov 7, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Eurofiber Cloud Infra power network

Oct 1, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 1, 07:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Oct 1, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Eurofiber Cloud Infra power network

Sep 6, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 6, 07:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Sep 6, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Eurofiber Cloud Infra power network

Aug 8, 07:00:00 GMT+0
Identified - During this test, the generator sets will start and take over the data center's power supply, running parallel to the public grid. The generators will handle the full load while the public power remains available. There's a small risk of a brief power interruption during switching, but the UPS systems will cover any short interruptions, ensuring no impact on your rack..

Aug 8, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 8, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 20 minutes

Affected Components: Unique Design network infrastructure, Fusix - Network carrier

Aug 1, 20:00:00 GMT+0
Identified - We are upgrading to powerful new Juniper routers to enhance the stability and performance of our network. During this migration, we need to temporarily disconnect the current internet connection to configure new IPs and services on the new routers. We expect a downtime of approximately 1 to 2 hours while we remove the old hardware. We will monitor all services in the datacenter to keep the downtime as short as possible..

Aug 1, 20:00:00 GMT+0
Identified - We have rescheduled the time to 10:00 PM (CEST) for our partner Fusix to remotely perform updates and checksums on the Juniper and network configurations..

Aug 1, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 1, 21:20:00 GMT+0
Completed - Maintenance has completed successfully.